1. Introduction
Welcome to Moments Guide (“we,” “our,” “us”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website (https://www.momentsguide.de), contact us, or use our services.
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Information We Collect
We collect different types of information to provide and improve our services. This includes:
2.1. Personal Data
When you contact us, book an experience, or sign up for updates, we may collect:
Name (to personalize communication)
Email address (to respond to inquiries and send updates)
Phone number (optional, for customer support)
Message content (to understand and respond to your request)
2.2. Usage Data
When you visit our website, we automatically collect information such as:
IP address
Browser type and version
Pages visited and time spent on each page
Referring website (if applicable)
Device information (e.g., mobile or desktop)
This data helps us analyze website traffic and improve user experience.
2.3. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance website functionality and understand user behavior. You can manage your cookie preferences through your browser settings. See our [Cookie Policy] for more details.
3. How We Use Your Information
We use collected data for the following purposes:
✔ To respond to inquiries and provide customer support
✔ To improve our website and services
✔ To send updates and promotional content (only if you opt in)
✔ To comply with legal obligations and security measures
We do not sell, rent, or trade your personal information with third parties.
4. Legal Basis for Processing (GDPR Compliance)
For users in the European Economic Area (EEA), our legal basis for collecting and processing personal data includes:
Consent (when you voluntarily provide data)
Legitimate interests (such as improving website functionality)
Legal compliance (when required by law)
5. How We Protect Your Data
We take data security seriously and implement measures to protect personal information, including:
Secure servers and encrypted communication
Access controls and authentication protocols
Regular security monitoring to prevent unauthorized access
However, no online platform is 100% secure, and we encourage users to take precautions when sharing personal data.
6. Data Retention
We keep your data only as long as necessary to fulfill its intended purpose or comply with legal requirements. Retention periods include:
Contact inquiries – Stored for up to 6 months after resolution
Marketing subscriptions – Stored until you unsubscribe
Website analytics data – Retained for a limited time for performance analysis
If you want your data deleted, please contact us at [email protected].
7. Your Rights Under GDPR
If you are an EEA resident, you have the right to:
✅ Access – Request a copy of your personal data.
✅ Correction – Update incorrect or incomplete data.
✅ Deletion – Request removal of your data (except when legally required to retain it).
✅ Objection – Restrict or object to data processing.
✅ Data portability – Request transfer of your data to another service provider.
To exercise your rights, contact us at [email protected].
8. Third-Party Services
We may use third-party tools for:
Analytics (Google Analytics, to track website usage)
Email marketing (only for users who subscribe)
Payment processing (if applicable)
These services have their own privacy policies, and we recommend reviewing them.
9. International Data Transfers
If you are outside Germany and provide personal data, your information may be transferred to and processed in Germany. We ensure such transfers comply with applicable laws.
10. Children's Privacy
Our website is not intended for children under 16 years old, and we do not knowingly collect their personal data. If you believe a child has provided us with their information, please contact us to remove it.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. The latest version will always be available on our website, and significant changes will be communicated to users.
12. Contact Us
If you have questions about this Privacy Policy or your data rights, contact us at:
📍 Address: Bruchstraße 14, 60594 Frankfurt am Main, Germany
📞 Phone: +49 6966 566466
📧 Email: [email protected]