1. Introduction
At Moments Guide, we aim to provide high-quality recommendations and inspiration for birthday celebrations. As our website offers informational services and does not process direct bookings or event reservations, we generally do not offer refunds.
However, if you have made a payment for a specific service on our platform (if applicable), this Refund Policy outlines the conditions under which refunds may be requested.
2. Eligibility for Refunds
Refunds are only applicable if:
✔ A technical issue caused an incorrect or duplicate payment.
✔ A service you purchased (if applicable) was not delivered as described.
✔ A billing error occurred on our part.
❌ Refunds are not applicable for:
General dissatisfaction with free or informational content.
Services provided by third-party event organizers, venues, or caterers.
Any payments made directly to external service providers through affiliate links.
📌 Important: If you booked a service through a third-party provider linked on our website, please refer to their Refund Policy, as we are not responsible for external transactions.
3. Requesting a Refund
To request a refund, please email us at [email protected] with the following details:
📌 Your full name
📌 Date of transaction
📌 Payment confirmation or receipt
📌 Reason for the refund request
All refund requests will be reviewed within 5-7 business days.
4. Processing Refunds
✔ Approved refunds will be processed using the original payment method.
✔ Refunds may take 7-14 business days to reflect in your account, depending on your payment provider.
✔ If a refund is denied, we will provide a written explanation.
If you do not receive your refund within the expected time frame, please contact your payment provider before reaching out to us.
5. Cancellation Policy
Since Moments Guide does not directly sell event services, cancellation policies depend on third-party providers. If you booked an event through a linked provider, please review their cancellation and refund terms.
If a paid service from Moments Guide (if applicable) is canceled before its fulfillment, you may be eligible for a partial refund depending on the stage of service completion.
6. Contact Us
If you have any questions regarding refunds or cancellations, contact us:
📍 Address: Bruchstraße 14, 60594 Frankfurt am Main, Germany
📞 Phone: +49 6966 566466
📧 Email: [email protected]